a.) Sales & Ops Manager - Partners
At least 5 years’ management experience in sales and account management, preferably in telecommunications, retail, or IT.
Experience and an existing network in the mobile phone merchant industry in Kenya.
Strong sales and marketing skills with a proven focus on closing deals and driving revenue through indirect channels.
Data-savvy — comfortable building your own reports, tracking partner metrics, and making data-driven decisions.
High ownership and follow-through; you proactively close loops and do not wait to be chased.
Outcome-driven with an action bias — comfortable moving fast and iterating in an early-stage environment.
Strong project management skills with ruthless prioritisation — able to manage multiple partners, teams, and initiatives simultaneously.
Proficiency with Microsoft Office (Word, Excel, PowerPoint) and/or Google Suite.
b.) Sales Force Manager -Lead Generators
We are looking for a Sales Force Manager to build, train, and manage this distributed network of Lead Generators. This person will be responsible for sourcing partner groups, onboarding and training lead generators, ensuring quality and motivation, and driving consistent growth in lead volume and conversions.
This is a high-impact role ideal for someone who thrives in fast-moving environments, understands informal/gig ecosystems, and knows how to scale distributed sales networks.
c.) Telesales Representative
At least 1 year of experience in telesales or customer service roles.
Experience in the mobile device or technology sector is an added advantage.
Strong communication and interpersonal skills.
Proficiency in sales techniques and closing strategies.
Familiarity with CRM tools for managing leads and tracking conversions.
Ability to handle objections and rejections while maintaining a positive attitude.
d.) Customer Experience Associate
We are looking for a Customer Experience Associate to support customers from registration to loan completion, ensuring timely assistance, clear communication, and a consistently high-quality service experience. This onsite role in Nairobi reports to the Director of Credit and Customer Experience and focuses on handling customer queries, managing tickets, documenting feedback, and building trusting, long-term customer relationships.First 3 months focus, In the first 90 days, you will learn MoPhones’ products, financing processes, and customer support tools while delivering responsive, accurate support across phone, messaging, and digital channels.
e.) Credit Associate
We are looking for a results-oriented Credit Associate to assess creditworthiness, manage loan approvals, and drive strong repayment performance across our customer portfolio. This onsite role in Nairobi reports to the Director of Credit and Customer Experience and focuses on high-quality lending decisions, proactive follow-ups, and maintaining a healthy, growing book of business.
f.) Credit Associate - Temp 6 Months
We are looking for a results-oriented Credit Associate (Temp – 6 months) to support our lending operations during a high-growth period. You will assess customer creditworthiness, support loan processing, and manage repayment follow-ups to maintain a healthy portfolio of financed devices. This role is based onsite in Nairobi and reports to the Director of Credit and Customer Experience.
