As a Operations Manager, you will hold a senior leadership role with responsibility for overseeing multifunctional operational teams and acting as the primary focal point for Global Health Business (GHB) Europe Operations staff based in Nairobi. You will manage end to end service delivery, ensure strong operational performance, and support a high-quality colleague experience across all teams aligned to GHB Europe.
You will matrix lead a large team (typically +100 FTE, supported by Senior Supervisors and Supervisors), ensuring day to day operations run effectively while also driving longer term operational improvements. With an agile, customer centric mindset, you will translate strategic direction into operational execution, enable cross functional alignment, and support the successful integration of Nairobi teams into the wider GHB Europe operating model.
This role reports to a Head of GHB Europe Operations.
