Burn is looking for a highly analytical and detail-oriented CX Inbound Manager to oversee performance reporting within our inbound call center in the manufacturing sector.
The primary focus of this role is to analyze inbound call center performance reports and CX data, including abandoned calls, dropped calls and service-level gaps, identify root causes and translate insights into actionable strategies that improve operational efficiency, customer experience and productivity.
The ideal candidate must be comfortable working with large datasets, interpreting trends and driving performance improvement through data-driven decision-making.
