Technical Support Engineer at Tatu City Limited

Job Description

As a Technical Support Engineer you will provide expert remote technical assistance to residential, business, and enterprise customers experiencing issues with internet connectivity, broadband services, fiber /Wi-Fi service delivery, account provisioning, speed/performance problems, and service outages.
This role emphasizes network-level diagnostics, customer account verification, service activation/deactivation, basic CPE (Customer Premises Equipment) configuration guidance (e.g., modem/router reset & basic settings), and coordination with field technicians or network operations for physical infrastructure issues.
This is a high-volume, customer-facing role requiring strong diagnostic skills, patience, and the ability to manage frustrated customers during outages or slow speeds.