Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field (or equivalent practical experience).
2 years of experience in a technical support, systems support, or software support role.
Experience supporting production systems in a cloud-based environment.
Familiarity with ticketing systems, incident management, and escalation workflows.
Experience working with distributed teams and external partners across multiple regions is an advantage.
Familiarity with tools like GitHub, Notion, RapidPro, and Salesforce is a plus.
