The Customer Success Manager (CSM) - Kenya owns the end-to-end success, growth, and retention of CarePay’s Kenyan client portfolio. The role is responsible for ensuring clients derive measurable financial, operational, and health impact from the M-TIBA platform while driving sustainable revenue growth for CarePay.
The CSM acts as a trusted advisor to senior client stakeholders, leads complex change initiatives, and ensures deep adoption of CarePay’s full product offering across payers, providers, and members. This is a senior role, positioned above Account Lead, with strategic, commercial, and leadership accountability.
