The Head of Commercial Operations is a senior role responsible for overseeing and optimizing the core operational pillars that define the customer journey and operational efficiency across the insurance value chain, including Customer Operations (Call Center & Claims), Customer Communication and Experience, and Policy Administration.
This role is accountable for ensuring that the company delivers a seamless, compliant, and customer-centric experience from policy issuance to claims settlement, while maintaining operational excellence and regulatory integrity.
Additionally, this leader will help with the digital and AI-based transformation of these functions to ensure we are radically increasing operational efficiency as we scale.
