- In this role, you would be responsible for:
Assisting in monitoring assigned customer accounts and supporting efforts to keep the collection portfolio within set limits
Supporting customer contact initiatives including preparing call lists, draft messages, and participating in supervised outreach to implement repayment schedules
Helping provide information to customers about timely repayments and the implications of non-payment, under guidance from senior team members
Assisting with tracking customer issues that impact loan repayments, such as accidents or insurance claims, by gathering documentation and escalating appropriately
Maintaining accurate records of customer interactions and repayment updates in company systems (M-KOPA-net, Freshdesk)
Supporting fleet driver monitoring to help ensure performance targets are met, under guidance from senior colleagues
Assisting with routine driver-related issues and helping facilitate communication with external stakeholders
Helping identify and track customers with overdue payments and supporting documentation for recommended actions
Assisting with planning and coordinating field visits for payment or asset recovery, including communication with local authorities
Contributing to daily and weekly reporting by compiling basic analysis on collections and recovery activities
Following company policies and guidelines in all collections, asset recovery, and customer interactions while maintaining professionalism and legal compliance
