Team Leader, Operations Support - Alternative Channels

Liberty Life
Nairobi, Kenya
Full-time

Job Description

The role holder will oversee and optimize the operational management of Alternative Distribution Channels by ensuring efficient onboarding of partners and sales teams, monitoring performance, administering commissions, driving operational excellence, ensuring compliance and leading continuous process improvements. The role will also provide market intelligence to support the growth, scalability and effectiveness of the Company’s alternative distribution strategy.

Qualifications

  1. Bachelor’s degree in Business Administration, Economics, Statistics, Actuarial Science, Finance, Insurance, or a related field.
  2. Professional insurance qualification such as LOMA, AIIK or ACII will be an added advantage.
  3. Proficiency in Microsoft Office applications, particularly Excel.
  4. Knowledge of Power BI, SQL or other business intelligence tools is desirable.

Experience

  1. Minimum of seven (7) years' experience in insurance or financial services.
  2. At least three (3) years’ experience in a supervisory or management role.
  3. Experience in Retail Life Insurance distribution and Alternative Distribution Channels.
  4. Experience managing Insurance intermediaries networks and operational processes.
  5. Experience in commission administration, financial reconciliation, and performance reporting.

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